Return & Exchange

Effective Date: 1/12/24

At Phonetitential.com, we want you to be satisfied with your purchase. If you are not completely happy with your product, we offer a flexible return and exchange policy to ensure a smooth experience.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be returned within 14 or 30 days of delivery.
• The item must be unused, in its original condition, and with all original packaging, accessories, and tags intact.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:
Certain items are non-returnable, including:

• Gift cards
• Items marked as final sale
• Opened software or digital products
• Personal care items such as earphones (if used) for hygiene reasons

2. How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:

1. Contact our customer support at return@phonetitential.com or 09161758512 with your order details.
2. Our team will provide you with a return authorization and shipping instructions.
3. Ship the item back using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Processing Returns and Refunds

• Once we receive the returned item and inspect its condition, we will notify you via email.
• Approved returns will be refunded to the original payment method within 7–14 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

If you wish to exchange an item:

• Contact us within the return window to request an exchange.
• Exchanges are subject to product availability.
• We will ship the replacement item after receiving and inspecting the original item.

5. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery.

• Provide photos of the damage or defect.
• We will arrange a replacement or refund, including return shipping costs.

6. Cancellations and Order Modifications

• Orders can be canceled or modified only before they are shipped.
• To cancel or change an order, contact us immediately at cancel@phonetitential.com

7. Contact Us

If you have any questions about our Return and Exchange Policy, feel free to contact us:

Phonetitential.com
Email: return@phonetitential.com
Phone: 09161758512

We are committed to ensuring your satisfaction with every purchase. Thank you for shopping with Phonetitential.com!